Dépannage et réparation HP DesignJet T520, T525 et T530
à Lyon et en Rhône-Alpes

Aucun résultat — contactez-nous

• 01.1:10

  +

  1 long bip au démarrage — Échec de communication avec la carte principale.

  Solution :

  1. This error never appears in the Front Panel, it’s only logged into the Error History and is equivalent to 1 long beep during printer startup. It happens when the MPCA communication fails. 2. To troubleshoot this error, see The Front Panel is blank (the printer does not start). 3. If a service engineer visit should be arranged to replace the Main PCA, take into account the model of the printer (the Main PCA is different for Pro and Basic models). Onsite.

  Equal to 1 long beep during startup sequence. Communication with Main PCA (MPCA) failed. WiFi module, Trailing Cable, Bundle PCA FFC cable, cables kit

  Solution :

  Remote troubleshooting (call agent) 1. This error never appears in the Front Panel, it’s only logged into the Error History and is equivalent to 1 long beep during printer startup. It happens when the MPCA communication fails. 2. To troubleshoot this error, see The Front Panel is blank (the printer does not start). 3. If a service engineer visit should be arranged to replace the Main PCA, take into account the model of the printer (the Main PCA is different for Pro and Basic models). Onsite

• 01.1:19

  +

  Carte principale incorrecte installée.

  Solution :

  1. This system error happens if a Main PCA Basic is assembled in a Pro printer. To solve the issue, install the correct Main PCA Pro in the printer. Main PCA Basic: CQ891-673 Main PCA Pro: CQ89-6723.

  Incorrect Main PCA installed

  Solution :

  1. This system error happens if a Main PCA Basic is assembled in a Pro printer. To solve the issue, install the correct Main PCA Pro in the printer. • Main PCA Basic: CQ891-673 • Main PCA Pro: CQ89-6723 See Main PCA for the installation instructions.

• 01.3:10

  +

  Défaillance de communication de la carte bundle.

  Solution :

  1. Éteindre et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Organiser une intervention technicien sur site to change the Bundle PCA and follow steps below on Onsite Troubleshooting: Bundle Board CQ89-6722 3. Remove cover.

  Bundle board communication failure. Bundle FFC, Main PCA

  Solution :

  Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change the Bundle PCA and follow steps below on Onsite Troubleshooting: • Bundle Board • CQ89-6722 3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure. Onsite troubleshooting and solution (service engineer) 1. Remove cover

• 02:10

  +

  Défaillance de communication de la carte du chariot.

  Solution :

  1. Remove covers and check that the Trailing cables are connected from the Main PCA or from the Carriage PCA. If any cable is disconnected then reconnect it, and power on the printer again to check whether the error message has disappeared. 2. Go to Support Menu, see Entering the Extended Support Menu for service engineers and perform 2.1 Carriage Servo, see 2.1 Carriage servo to check that the error has disappeared. 3. Remplacer la bande encodeur., see Encoder Strip and run the Carriage Servo d.

  Carriage PCA communication failure. Trailing Cables, Printhead, Encoder Strip

  Solution :

  1. Remove covers and check that the Trailing cables are connected from the Main PCA or from the Carriage PCA. If any cable is disconnected then reconnect it, and power on the printer again to check whether the error message has disappeared. 2. Go to Support Menu, see Entering the Extended Support Menu for service engineers and perform 2.1 Carriage Servo, see 2.1 Carriage servo to check that the error has disappeared. 3. Replace the Encoder Strip, see Encoder Strip and run the Carriage Servo d

• 03.1:10

  +

  Batterie de l'horloge temps réel (RTC) déchargée.

  Solution :

  1. Accéder au menu Support en maintenant la touche Marche enfoncée 15 secondes. 2. Go to the Diagnostics Menu and select RTC Battery Status to check whether the RTC Battery has actually expired, see 2.11 RTC battery status. 3. If yes, organiser une intervention technicien sur site to replace the RTC battery by replacing the Main PCA, see Main PCA. Main PCA Basic: CQ891-673 Main PCA Pro: CQ89-6723 Onsite.

  Real Time Clock (RTC) Battery ran down.

  Solution :

  Remote troubleshooting (call agent) 1. The call agent asks the customer to go to the Support Menu by pressing the Power key continuously for 15 seconds. 2. Go to the Diagnostics Menu and select RTC Battery Status to check whether the RTC Battery has actually expired, see 2.11 RTC battery status. 3. If yes, the call agent should arrange a service engineer visit to replace the RTC battery by replacing the Main PCA, see Main PCA. • Main PCA Basic: CQ891-673 • Main PCA Pro: CQ89-6723 Onsite

• 08:10

  +

  Equals to 3 beeps during start up sequence. Le panneau avant ne répond pas.

  Solution :

  1. This error never appears in the Front Panel, it is only logged into the Error History, and is equivalent to the 3 beeps during printer startup. 2. It happens when there is no communication between the Front Panel and the Main PCA, see The Front Panel is blank (the printer does not start).

  Equals to 3 beeps during start up sequence. Front Panel does not respond

  Solution :

  Remote troubleshooting (call agent) 1. This error never appears in the Front Panel, it is only logged into the Error History, and is equivalent to the 3 beeps during printer startup. 2. It happens when there is no communication between the Front Panel and the Main PCA, see The Front Panel is blank (the printer does not start).

• 21:10

  +

  La service station ne fonctionne pas correctement ou communication perdue.

  Solution :

  1. Éteindre et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Organiser une intervention technicien sur site to change la service station, and follow the Onsite troubleshooting below: Service station assy CQ89-6745 3. Rem.

  Service Station does not work properly or communication lost. Bundle PCA

  Solution :

  Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change the Service Station, and follow the Onsite troubleshooting below: • Service station assy • CQ89-6745 3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure. Onsite troubleshooting and solution (service engineer) 1. Rem

• 21.1:10

  +

  La pompe d'amorçage ne fonctionne pas.

  Solution :

  1. Éteindre et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Accéder au menu Support en maintenant la touche Marche enfoncée 15 secondes. 3. Go to Diagnostics menu and perform the 2.8 Pump diagnostic procedure, see 2.8 Pump. 4. Organiser une intervention technicien sur site to change the Pump, and to follow the Onsite troubleshooting below. Prime pump CQ8.

  Prime Pump does not work. Bundle PCA

  Solution :

  Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should ask the customer to go to the Support Menu, by pressing the power key continuously for 15 seconds. 3. Go to Diagnostics menu and perform the 2.8 Pump diagnostic procedure, see 2.8 Pump. 4. The call agent should arrange a service engineer visit to change the Pump, and to follow the Onsite troubleshooting below. • Prime pump • CQ8

• 26:10

  +

  Défaillance du système d'encre. PHA, service station, carte chariot, câbles de liaison.

  Solution :

  1. This error never appears in the Front Panel, it is only logged into the Error History and it is equivalent to the message: There is a problem with the printer or ink system. Turn printer off, then on. Si le problème persiste, contact HP. 2.

  Ink System Failure. PHA, Service Station, Carriage PCA, Trailing Cables

  Solution :

  Remote troubleshooting (call agent) 1. This error never appears in the Front Panel, it is only logged into the Error History and it is equivalent to the message: There is a problem with the printer or ink system. Turn printer off, then on. If the problem persists, contact HP. 2. See Ink system hardware troubleshooting.

• 27:10

  +

  Erreur générique de l'imprimante. Carte du chariot (PCA), Trailing Cables.

  Solution :

  1. This error occurs only when the printhead is detected as faulty during first printer installation (Out Of the Box Experience). If it happens, follow printhead troubleshooting: see Printhead troubleshooting.

  Generic Printer Error. Carriage PCA, Trailing Cables

  Solution :

  Remote troubleshooting (call agent) 1. This error occurs only when the printhead is detected as faulty during first printer installation (Out Of the Box Experience). If it happens, follow printhead troubleshooting: see Printhead troubleshooting.

• 41:10

  +

  Erreur servo papier — capteurs d'encodeur.

  Solution :

  1. Éteindre et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Accéder au menu Support en maintenant la touche Marche enfoncée 15 secondes. 3. Go to 2 Diagnostics menu and run Paper Servo diagnostic, see 2.2 Paper servo. 4. After running the diagnostic the printer will show one of these system errors: 41.2:1 arrange a service engineer to replace Paper/Feed motor and follow the.

  Paper Servo error. Feed Encoder Sensor PCA, Feed Index Sensor PCA, Feed Encoder Disk

  Solution :

  Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds. 3. Go to 2 Diagnostics menu and run Paper Servo diagnostic, see 2.2 Paper servo. 4. After running the diagnostic the printer will show one of these system errors: • 41.2:1 arrange a service engineer to replace Paper/Feed motor and follow the

• 41.1:10

  +

  Défaillance du train d'engrenages arrière droit.

  Solution :

  1. Éteindre et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Organiser une intervention technicien sur site to change the Right Rear Gear Train, and follow the onsite troubleshooting below Right rear gear train CQ89-6741 3. If a different system error is displayed then.

  Right Rear gear train failure. Bundle PCA, Multi-Sheet Tray

  Solution :

  Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change the Right Rear Gear Train, and follow the onsite troubleshooting below • Right rear gear train • CQ89-6741 3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure. Onsite troubleshooting and solution (service engineer)

• 42:1:10

  +

  Défaillance du moteur du chariot.

  Solution :

  1. Go to the Support Menu (see Entering the support menus) and run the diagnostic 2.1 Carriage Servo, see 2.1 Carriage servo. 2. Remove the covers and check that all the cables are well connected to the Main PCA, especially the Carriage motor cable, and that none of them are damaged. If a cable is not connected then reconnect it, and power on the printer again to check whether the system error has disappeared. Important note: If any cable.

  Carriage motor failure. Carriage Belt, Main PCA

  Solution :

  Onsite troubleshooting and solution (service engineer) 1. Go to the Support Menu (see Entering the support menus) and run the diagnostic 2.1 Carriage Servo, see 2.1 Carriage servo. 2. Remove the covers and check that all the cables are well connected to the Main PCA, especially the Carriage motor cable, and that none of them are damaged. If a cable is not connected then reconnect it, and power on the printer again to check whether the system error has disappeared. Important note: If any cable

• 42:10

  +

  Problème servo chariot. Câbles de liaison, carte chariot, moteur chariot, courroie chariot, bande encodeur.

  Solution :

  1. Éteindre et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Accéder au menu Support en maintenant la touche Marche enfoncée 15 secondes. 3. Go to 2 Diagnostics menu and run 2.1 Carriage Servo diagnostic, see 2.1 Carriage servo. 4. After running this diagnostic the printer will show one of these system errors: 42.1:1 Remplacer le moteur du chariot and follow the Onsite Troublesh.

  Carriage servo problem. Trailing Cables, Carriage Board, Carriage Motor, Carriage Belt, Encoder Strip

  Solution :

  Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds. 3. Go to 2 Diagnostics menu and run 2.1 Carriage Servo diagnostic, see 2.1 Carriage servo. 4. After running this diagnostic the printer will show one of these system errors: • 42.1:1 Replace the Carriage motor and follow the Onsite Troublesh

• 45:10

  +

  Défaillance du moteur du rebobinateur. Main PCA.

  Solution :

  1. Éteindre l'imprimante et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Organiser une intervention technicien sur site to change the Rewinder module, and follow the Onsite troubleshooting below. Left Roll Support Pro CQ89-6737 Left Roll Support Basic CQ89-6751 3. If a different system error is displayed then Onsite troublesho.

  Rewinder motor failure. Main PCA

  Solution :

  Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change the Rewinder module, and follow the Onsite troubleshooting below. • Left Roll Support Pro • CQ89-6737 • Left Roll Support Basic • CQ89-6751 3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure. Onsite troublesho

• 51:10

  +

  Défaillance du capteur du capot supérieur.

  Solution :

  1. Éteindre l'imprimante et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Accéder au menu Support en maintenant la touche Marche enfoncée 15 secondes. 3. Go to 2 Diagnostics menu and run 2.4 Top Cover Sensor diagnostic, see 2.4 Top Cover Sensor. 4. Organiser une intervention technicien sur site to change the Ink Cartridge Cover Sensor PCA; follow the onsite troubleshooting below.

  Top Cover sensor failure. Main PCA

  Solution :

  Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds. 3. Go to 2 Diagnostics menu and run 2.4 Top Cover Sensor diagnostic, see 2.4 Top Cover Sensor. 4. The call agent should arrange a service engineer visit to change the Ink Cartridge Cover Sensor PCA; follow the onsite troubleshooting below.

• 51.1:10

  +

  Défaillance du capteur du capot cartouche.

  Solution :

  1. Éteindre l'imprimante et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Organiser une intervention technicien sur site to change the Ink Cartridge Cover Sensor PCA, and follow the Onsite troubleshooting below. Ink Cartridge Cover Sensor CQ89-6728 3. If a different system error is displayed then Onsite troubleshooting and solution (.

  Ink Cartridge Cover sensor failure. Main PCA

  Solution :

  Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change the Ink Cartridge Cover Sensor PCA, and follow the Onsite troubleshooting below. • Ink Cartridge Cover Sensor • CQ89-6728 3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure. Onsite troubleshooting and solution (

• 53.1:10

  +

  Défaillance du capteur fin de papier.

  Solution :

  1. Éteindre l'imprimante et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. The call agent will ask the customer to go to Support Menu by pressing the Power key continuously during 15 seconds 3. Go to Diagnostics and run 2.5 OOP Sensor diagnostic, see 2.5 Out-Of-Paper Sensor. 4. The call agent should recommend the customer to power off the printer, remove the Multitray sheet module, and check that there is no paper behind.

  OOP (Out-Of-Paper) Sensor failure. Bundle PCA, Bundle FFC, Main PCA

  Solution :

  Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent will ask the customer to go to Support Menu by pressing the Power key continuously during 15 seconds 3. Go to Diagnostics and run 2.5 OOP Sensor diagnostic, see 2.5 Out-Of-Paper Sensor. 4. The call agent should recommend the customer to power off the printer, remove the Multitray sheet module, and check that there is no paper behind

• 53.2:10

  +

  Défaillance du capteur du bac de sortie. Carte principale, bac de sortie.

  Solution :

  1. Éteindre l'imprimante et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Accéder au menu Support en maintenant la touche Marche enfoncée 15 secondes. 3. Go to Diagnostics menu and run 2.6 Output Tray Sensor diagnostic, see 2.6 Output Tray Sensor. 4. The call agent should send to the customer the Output Tray Sensor, which is a CSR part. Output Tray Sensor Assembly CQ89-915 NOTE: I.

  Output Tray sensor failure. Main PCA, Output tray

  Solution :

  Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds. 3. Go to Diagnostics menu and run 2.6 Output Tray Sensor diagnostic, see 2.6 Output Tray Sensor. 4. The call agent should send to the customer the Output Tray Sensor, which is a CSR part. • Output Tray Sensor Assembly • CQ89-915 NOTE: I

• 55:10

  +

  Défaillance du capteur de ligne. Carte chariot, câble de liaison, carte principale.

  Solution :

  1. Éteindre l'imprimante et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Accéder au menu Support en maintenant la touche Marche enfoncée 15 secondes. 3. Go to the Diagnostics menu and run 2.7 Line Sensor diagnostic, see 2.7 Line Sensor. 4. Organiser une intervention technicien sur site to change the Line Sensor assembly; follow the onsite troubleshooting below. Line Sensor.

  Line sensor failure. Carriage PCA, Trailing Cable, Main PCA

  Solution :

  Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the customer to go to the Support Menu by pressing the Power key continuously for 15 seconds. 3. Go to the Diagnostics menu and run 2.7 Line Sensor diagnostic, see 2.7 Line Sensor. 4. The call agent should arrange a service engineer visit to change the Line Sensor assembly; follow the onsite troubleshooting below. • Line Sensor

• 59.1:19

  +

  La carte principale et la carte capteur cartouche ont été remplacées simultanément.

  Solution :

  1. The error appears if, during a service operation, the Main PCA and the Ink Cartridge Cover Sensor PCA are replaced at the same time. 2. To recover, do the repair by changing first one component (use the old component for this printer); after powering the printer off and on, change the other.

  Main PCA and Ink Cartridge Sensor PCA replaced at the same time

  Solution :

  Onsite troubleshooting and solution (service engineer) 1. The error appears if, during a service operation, the Main PCA and the Ink Cartridge Cover Sensor PCA are replaced at the same time. 2. To recover, do the repair by changing first one component (use the old component for this printer); after powering the printer off and on, change the other.

• 59.2:19

  +

  Une pièce non prise en charge ou réutilisée a été installée.

  Solution :

  1. The error appears if, during a service operation, the Main PCA or the Ink Cartridge Cover Sensor PCA are replaced by a reused part (not a new spare part). 2. To recover, do the repair using HP genuine new spare parts.

  An unsupported or reused part has been installed

  Solution :

  Onsite troubleshooting and solution (service engineer) 1. The error appears if, during a service operation, the Main PCA or the Ink Cartridge Cover Sensor PCA are replaced by a reused part (not a new spare part). 2. To recover, do the repair using HP genuine new spare parts.

• 79:XX

  +

  Erreur générique de l'imprimante.

  Solution :

  Turn the printer off and on again.

  Generic Printer Error

  Solution :

  Turn the printer off and on again.

• 85.1:10

  +

  Le capteur d'index d'encodeur ne fonctionne pas correctement.

  Solution :

  1. Éteindre l'imprimante et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Organiser une intervention technicien sur site to change the Feed Index PCA and follow onsite troubleshooting below. Feed Index encoder sensor PCA CQ89-672 3. If a different system error is displayed then.

  Feed index encoder sensor does not work properly. Main PCA, Feed Encoder Disk

  Solution :

  Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change the Feed Index PCA and follow onsite troubleshooting below. • Feed Index encoder sensor PCA • CQ89-672 3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure. Onsite troubleshooting and solution (service engineer)

• 85.2:10

  +

  Le capteur d'encodeur d'avance ne fonctionne pas correctement.

  Solution :

  1. Éteindre l'imprimante et débrancher le câble d'alimentation. Rebrancher le câble d'alimentation et rallumer l'imprimante. 2. Organiser une intervention technicien sur site to change the Feed encoder sensor PCA. Feed Encoder Sensor PCA CQ89-672 3. Remove the covers and check that a.

  Feed encoder sensor does not work properly. Main PCA, Feed encoder Disk

  Solution :

  Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change the Feed encoder sensor PCA. • Feed Encoder Sensor PCA • CQ89-672 3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure. Onsite troubleshooting and solution (service engineer) 1. Remove the covers and check that a

• Problème de coupe papier

  Si votre traceur HP DesignJet T520, T525 et T530 fait des bourrages au moment de couper le papier, c'est que le couteau (cutter) est HS.

  +

  HP DesignJet T520, T525 et T530 qui a un problème de coupe papier a le couteau HS (cutter).
  
  Il faut remplacer le couteau.

  Cause :

  Le problème provient d'un couteau (cutter) HS, il faut le remplacer.

  Intervention technicien :

  Le remplacement du couteau du traceur HP DesignJet T520, T525 et T530 nécessite une intervention de 1 heure + déplacement + fourniture de la pièce.

• Se bloque au démarrage

  Un traceur HP DesignJet T520, T525 et T530 qui bloque au démarrage a généralement un problème de carte mère (Carte formatter ou Main PCA ou electronic module)

  +

  HP DesignJet T520, T525 et T530 qui bloque au démarrage a la carte formatter ou la Main PCA HS.
  
  Son remplacement est complexe car il nécessite un démontage important.

  Cause :

  La carte formatter ou la Main PCA est HS, il va falloir la remplacer.

  Intervention technicien :

  Le remplacement de la carte nécessite l'intervention d'un technicien.
  Prévoir 1 à 3 heures d'intervention + déplacement + le prix de la pièce.

• Alimenté mais ne démarre pas

  Un traceur HP DesignJet T520, T525 et T530 qui ne démarre pas a généralement un problème de carte mère (Carte formatter ou Main PCA ou electronic module).

  +

  HP DesignJet T520, T525 et T530 qui s'allume mais ne démarre pas a la carte formatter ou la Main PCA HS.
  
  Son remplacement est complexe car il nécessite un démontage important.

  Cause :

  La carte formatter ou la Main PCA est HS, il va falloir la remplacer.

  Intervention technicien :

  Le remplacement de la carte nécessite l'intervention d'un technicien.
  Prévoir 1 à 3 heures d'intervention + déplacement + le prix de la pièce.

• L'écran reste blanc

  Un traceur HP DesignJet T520, T525 et T530 dont l'écran reste blanc (éclairé mais sans aucune inscription) a un problème de carte mère (carte formatter ou Main PCA).

  +

  HP DesignJet T520, T525 et T530 qui s'allume avec un écran blanc à la carte formatter ou la Main PCA HS.
  
  Son remplacement est complexe car il nécessite un démontage important.

  Cause :

  La carte formmater ou la Main PCA est HS, il faut la remplacer.

  Intervention technicien :

  1/ Identifier précisément la pièce à remplacer à l'aide des 3 voyant qui se trouvent à côté de la prise réseau.
  
  2/ Faire intervenir un technicien pour remplacer la pièce défectueuse, prévoir 1 à 3 heures de main d'oeuvre + déplacement + la fourniture de la pièce.

• Le traceur HP DesignJet T520, T525 et T530 ne répond pas aux ordres du PC

  Le traceur HP DesignJet T520, T525 et T530 est allumé, affiche prêt, mais ne réagit pas.

  +

  HP DesignJet T520, T525 et T530 qui démarre correctement mais ne répond pas aux ordres du PC a un problème de communication.
  
  Le problème peut avoir plusieurs origines : Adresse IP mal paramétrée, mauvais pilote d'impression, câble HS...
  La recherche du "coupable" peut être compliquée.

  Cause :

  Les causes possibles sont :
  - Le câble réseau est HS ou déconnecté.
  - Il y a un problème d'adresse IP : Conflit d'adresse, adresse changée, box inaccessible...
  - Le pilote est corrompu ou pas compatible.

  Auto-dépannage :

  Vérifiez la connexion physique du réseau (les câbles, la box, le switch...)
  Vérifiez l'adresse IP du traceur HP DesignJet T520, T525 et T530 (changement d'adresse, absence de conflit...)
  Vérifiez le pilote d'impression
  Si tout est en ordre il se peut que la carte réseau du traceur HP DesignJet T520, T525 et T530 soit HS.

  Intervention technicien :

  Pour une interventions sur site prévoir 1 à 3 heures pour faire tous les tests étape par étape et identifier l'origine du problème + déplacement + fourniture éventuelle d'une carte réseau.

• Pas d'alimentation électrique

  Un traceur HP DesignJet T520, T525 et T530 qui ne présente aucune trace d'alimentation électrique a probablement le bloc alimentation HS.

  +

  HP DesignJet T520, T525 et T530 qui n'est plus du tout alimenté a le bloc d'alimentation HS.
  
  Son remplacement est complexe car il nécessite un démontage important.

  Cause :

  Le bloc d'alimentation est HS, il va falloir le remplacer.

  Intervention technicien :

  Le remplacement du bloc d'alimentation nécessite l'intervention d'un technicien.
  Prévoir 1 à 2 heures d'intervention + déplacement + le prix de la pièce.

• Problème de qualité d'impression

  Votre traceur HP DesignJet T520, T525 et T530 a une mauvaise qualité d'impression.

  +

  HP DesignJet T520, T525 et T530 qui a un problème de qualité d'impression (couleurs non conformes, couleurs non homogènes, traits mal formés, bavures, impressions vierge ou incomplètes...) a une tête d'impression en mauvais état.
  
  Vous pouvez essayer de lancer une procédure de nettoyage de la tête d'impression. Si la procédure ne résout pas le problème, c'est qu'il faut remplacer la tête. Vous pouvez nous la commander et essayer de la remplacer par vous même.
  
  En cas de doute, faites nous intervenir, notre technicien en profitera pour faire une révision du traceur HP DesignJet T520, T525 et T530.

  Cause :

  Il y a de fortes chances pour la tête d'impression de votre traceur HP DesignJet T520, T525 et T530 soient usée.
  La majorité des problèmes de qualité d'impression (couleurs non conformes, couleurs non homogènes, traits mal formés, bavures, impressions vierge ou incomplètes...) sont causés par une tête d'impression usée ou HS .

  Auto-dépannage :

  Commencez par remplacer la tête d’impression de votre traceur HP DesignJet T520, T525 et T530.
  
  Contrairement aux cartouches, la tête d’impression de votre traceur HP DesignJet T520, T525 et T530 n'est pas pleine ou vide.
  Elle s’use au four et à mesure de son utilisation et de son âge.
  Selon l’intensité et l’usage du traceur HP DesignJet T520, T525 et T530, une tête aura une espérance de vie de plusieurs mois à plusieurs années.
  Le traceur HP DesignJet T520, T525 et T530 mémorise l’usage de la tête d’impression. Il arrive qu’un traceur HP DesignJet T520, T525 et T530 propose ou exige le remplacement d'une tête trop usée ou en mauvais état.
  Il arrive aussi que la tête d’impression soit usée et provoque de mauvaises impressions sans que le traceur HP DesignJet T520, T525 et T530 ne signale quoi que ce soit.
  Si c’est le cas, n’hésitez pas à remplacer votre tête d’impression.
  Attention, le remplacement de la tête d'impression nécessite d'avoir des cartouches suffisamment pleines.

  Intervention technicien :

  Si vous ne souhaitez pas remplacer la tête d'impression par vous-même, nous pouvons intervenir pour la remplacer, prévoir 1 heure de main d'oeuvre + déplacement + fournitures de la tête neuve + fourniture éventuelle de cartouches neuves (nécessaires au remplacement de la tête d'impression).
  
  Si le remplacement de la tête d'impression est impossible ou si le problème n'est pas résolu, c'est que le problème est plus complexe, prévoir alors une intervention de 1 heure à 3 heures + déplacement fourniture éventuelle de pièces détachées (station service, inktube, chariot...)

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• CQ893-67002 36 Back cover
• CQ890-67008 36 Central Window
• CQ894-67001 36 Front Cover
• CQ893-67003 36 Roll cover
• CQ890-67053 Stand Assy
• CQ893-67007 36 Starwheel assy and Output shaft, Part CQ893-67007 is no longer supplied. Please order the replacement, CQ893-67022
• CQ894-67002 36 Upper roll media guide
• CQ890-67081 Amp XL PRO main PCA SV new ID, Part CQ890-67081 is no longer supplied. Please order the replacement, CQ890-67097
• CQ890-67006 AmpXL 24 Carriage motor SV
• CQ890-67096 AmpXL 24 Encoder strip SV-Rein
• CQ890-67065 AmpXL 24 Encoder strip SV-Reinf Enc Stri,Part CQ890-67065 is no longer supplied. Please order the replacement, CQ890-67096
• CQ893-67016 AmpXL 36 Belt SV, Part CQ893-67016 is no longer supplied. Please order the replacement, F9A30-67068
• CQ893-60077 AmpXL 36 Carriage assembly w/b and lube
• CQ893-67011 AmpXL 36 Carriage assembly w/belt SV, Part CQ893-67011 is no longer supplied. Please order the replacement, CQ893-60077
• CQ893-67004 AmpXL 36 Central Cover SV, Part CQ893-67004 is no longer supplied. Please order the replacement, CQ893-67025
• CQ893-67025 AmpXL 36 Central Cover Textured SV
• CQ893-67029 AmpXL 36 Encoder strip SV
• CQ890-67004 AmpXL 36 Encoder strip SV,Part CQ890-67004 is no longer supplied. Please order the replacement, CQ893-67029
• CQ893-67020 AmpXL 36 Encoder strip SV,Part CQ893-67020 is no longer supplied. Please order the replacement, CQ893-67029
• CQ893-67005 AmpXL 36 Output Platen SV
• CQ893-67008 AmpXL 36 Spindle module SV
• CQ893-67022 AmpXL 36 Starwheel assy SV Repack
• CQ893-67021 AmpXL 36-in PM Kit SV with grease, Part CQ893-67021 is no longer supplied. Please order the replacement, CQ893-67028
• CQ893-67024 AmpXL 36in PM Kit SV_Grease_Y margin, Part CQ893-67024 is no longer supplied. Please order the replacement, CQ893-67028
• CQ893-67028 AmpXL 36in PM Kit SV_Grease_Y_Lid CSR
• CQ893-67017 AmpXL 36-in PMK1 Carriage SV, Part CQ893-67017 is no longer supplied. Please order the replacement, CQ893-67028
• CQ893-67001 AmpXL 36Trailing cable SV
• CQ890-67089 AmpXL 5V Power Supply SV
• CQ890-67007 AmpXL Accessory tray SV
• CQ890-67022 AmpXL Bundle board SV, Part CQ890-67022 is no longer supplied. Please order the replacement, CQ890-67088
• CQ890-67021 AmpXL cable SV
• CQ890-67001 AmpXL Carriage Zim sensor SV
• CQ890-67026 AmpXL Control panel SV,Part CQ890-67026 is no longer supplied. Please order the replacement, CQ890-67082
• CQ890-67082 AmpXL Control Panel Text_and_Gloss SV
• CQ890-67017 AmpXL Cutter Assy SV, Part CQ890-67017 is no longer supplied. Please order the replacement, CQ890-67108
• CQ890-67033 AmpXL Encoder disk SV
• CQ890-67086 AmpXL Ink Door Cover Textured SV
• CQ890-67028 AmpXL Ink Door Sensor SV
• CQ890-67106 AmpXL Labels SV
• CQ890-67072 AmpXL Labels SV ePrinter, Part CQ890-67072 is no longer supplied. Please order the replacement, CQ890-67106
• CQ890-67084 AmpXL Left Cover Textured SV
• CQ890-67044 AmpXL Left side spittoon SV
• CQ890-67023 AmpXL Main PCA Pro SV, Part CQ890-67023 is no longer supplied. Please order the replacement, CQ890-67097
• CQ890-67032 AmpXL OOPS Sensor flag SV, Part CQ890-67032 is no longer supplied. Please order the replacement, CQ890-67076
• CQ890-67076 AmpXL OOPS Sensor flag w/tape SV
• CQ893-67018 AmpXL Output Tray Sensor SV
• CQ890-67036 AmpXL Paper motor SV
• CQ890-67060 AmpXL Pinches Assy SV
• CQ890-67025 AmpXL Power supply SV, Part CQ890-67025 is no longer supplied. Please order the replacement, CQ890-67089
• CQ890-67030 AmpXL Prime pump assy SV
• CQ890-67037 AmpXL Pro Left roll support w/ cover SV
• CQ890-67073 AmpXL Right Cover SV ePrinter, Part CQ890-67073 is no longer supplied. Please order the replacement, Q1292-67039
• CQ890-67107 AmpXL Right Cover Textured SV
• CQ890-67077 AmpXL Right Gear Train mod SV
• CQ890-67041 AmpXL Right gear train module SV,Part CQ890-67041 is no longer supplied. Please order the replacement, CQ890-67077
• CQ890-67020 AmpXL Sensor Kit-DR,OP TRY,FEED IDX SV
• CQ890-67045 AmpXL Service station assy SV
• CQ893-67009 AmpXL spindle hubs SV
• CQ890-67104 AXL Screws kits
• F9A30-67068 Belt 36 inches ,pulley included
• CQ890-67012 Case left, Part CQ890-67012 is no longer supplied. Please order the replacement, CQ890-67084
• CQ890-67011 Case right,Part CQ890-67011 is no longer supplied. Please order the replacement, Q1292-67039
• CQ890-67108 Cutter AXLP SCR SV KIT
• CQ890-67090 Cutter CSR SV kit, Part CQ890-67090 is no longer supplied. Please order the replacement, CQ890-67108
• CQ890-67091 Cutter Y margin new Extract Li, Part CQ890-67091 is no longer supplied. Please order the replacement, CQ890-67108
• CQ890-67066 Floating Cutter Assy SV - New Blade Lid, Part CQ890-67066 is no longer supplied. Please order the replacement, CQ890-67108
• CZ126S HP 711 12-ml Intro Cyan Ink Cartridge
• CZ127S HP 711 12-ml Intro Magenta Ink Cartridge
• CZ128S HP 711 12-ml Intro Yellow Ink Cartridge
• CZ130A HP 711 29-ml Cyan Ink Cartridge
• CZ131A HP 711 29-ml Magenta Ink Cartridge
• CZ132A HP 711 29-ml Yellow Ink Cartridge
• CZ129A HP 711 38-ml Black Ink Cartridge
• CZ129AB HP 711 38-ml Black Original Ink Crtg
• CZ134A HP 711 3-Pack 29-ml Cyan Ink Cartridge
• CZ135A HP 711 3-Pack 29-ml Mag Ink Cartridge
• CZ136A HP 711 3-Pack 29-ml Yellow Ink Cartridge
• CZ134AB HP 711 3-Pack Cyan Original Ink Crtg
• CZ135AB HP 711 3-Pack Magenta Original Ink Crtg
• CZ136AB HP 711 3-Pack Yellow Original Ink Crtg
• CZ133A HP 711 80-ml Black Ink Cartridge
• CZ133AB HP 711 80-ml Black Original Ink Crtg
• CZ130AB HP 711 Cyan Original Ink Cartridge
• CZ131AB HP 711 Magenta Original Ink Cartridge
• C1Q10A HP 711 Printhead Replacement Kit
• CZ132AB HP 711 Yellow Original Ink Cartridge
• CQ890-67046 Ink Door Cover,Part CQ890-67046 is no longer supplied. Please order the replacement, CQ890-67086
• CQ890-60244 KIT, FRICTION REPAIR
• CQ890-67057 Labels Kit, Part CQ890-67057 is no longer supplied. Please order the replacement, CQ890-67106
• CQ890-67097 MPCA and Bundle_PowerOn New SV Kit
• CQ890-67094 MPCA and Bundle_PowerOn SV Kit, Part CQ890-67094 is no longer supplied. Please order the replacement, CQ890-67097
• CQ890-67047 Multi-Sheet Tray Extensions
• CQ890-67102 OOPS Sensor flag w/tape-Big Locators SV
• CQ893-67027 Output Platen New Lid 36
• CQ890-67088 PCA - Bundle New CAPs SV
• CQ891-60023 Power Cord- APJ SV KIT
• CQ891-60022 Power Cord: AMS SV KIT
• CQ890-67085 Right Cover ePrint Textured, Part CQ890-67085 is no longer supplied. Please order the replacement, CQ890-67107
• CQ890-67054 Stand hardware kit
• CQ890-67038 T520 Right roll support w/ cover
• CQ890-67019 T520 output tray
• Q6659-67017 Trailing Cable 44-in PCA w/ MOD TC
• Q5669-67072 TrailingCable 24 PCACover w/ MOD TC
• CQ890-67105 USB New Module with F/W SV
• Q6659-67019 Z3100 44in CarriageAssy Sv w/ Hitachi TC