04 78 01 03 24

HP DesignJet 500, 500+, 500ps

 

Votre traceur HP DesignJet 500 est en panne ?
Indiquez-nous le code erreur ou le problème rencontré pour obtenir un diagnostic.

 

codes erreur

05:10 : Formatter not detected
11:11 : Trailing cable

21:10 : ou Maintenance recommandée, Pb Station service
22:10 : Ink supply station
79:04 : Pb Firmware
86:01
ou Vérifier chemin papier : Pb Courroie (Belt) / chariot bloqué
Croix sur panel : Pb electronic module

TABLEAU COMPLET DES CODES ERREUR

Code erreur : 01:10
Problème : Electronics Module failure.
The possible cause could be: 1. The Electronics Module is of the wrong type (a 16 MB Electronics Module will not work in a 24" Model). 2. Reading, writing or initializing the EEROM failed. 3. One of the ASIC's was not found within the Serial Bus that connects the Electronics Module to the Carriage Assembly. 4. One of the ASIC's did not respond to the Serial Bus that connects the Electronics Module to the Carriage Assembly. 5. The Electronics Module is requesting a move to the Service Station while the previous move is still being completed. 6. The Electronics Module Cooling Fan has reached its current limit.
Observation : Replace the Electronics Module

Code erreur : 01:11
Problème : The Electronics Module Cooling Fan badly connected.
Observation : Reconnect the Cooling Fan (located on top of the Electronics Module). If the Cooling Fan continues to fail, check that the connector pins in the Electronics Module are NOT bent.

Code erreur : 01:12
Problème : The EEROM is not configured correctly (the product number may
Observation : Configure the EEROM correctly using the EEROM setup utility

Code erreur : 01:13
Problème : Electronics Module failure.
The possible cause could be: 1. One of the ASIC’s in the Electronics Module is reporting that it is too hot. 2. The interruptions from the Scan-Axis servo or from the Paper-Axis servo are not coming as regularly as they are expected or are coming too late.
Observation : • Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. • If the Error Code continues, replace the Electronics Module

Code erreur : 02:10
Problème : Carriage failure.
The possible cause could be: 1. The Carriage PCA is not compatible with the rest of the Printer. 2. The Carriage ASIC has problems initializing. 3. The +2.5V reference voltage generated in the Carriage PCA is out of range. 4. One of the Carriage ASIC’s cannot be found within the Serial Bus that connects the Electronics Module to the Carriage. 5. One of the Carriage ASIC’s did not respond to the Serial Bus that connects the Electronics Module to the Carriage Assembly.
Observation : Replace the Carriage Assembly

Code erreur : 02:13
Problème : Carriage failure.
The possible cause could be: 1.One of the ASIC’s in the Carriage is reporting that it is too hot.
Observation : Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code continues, replace the Carriage Assembly

Code erreur : 03:10
Problème : Power Supply failure.
Observation : Replace the Power Supply Unit

Code erreur : 04:11
Problème : LAN Card not detected.
Observation : Power OFF the Printer and reconnect the LAN Card.

Code erreur : 05:09
Problème : Formatter installed instead of HP-GL/2 Accessory Card.
Observation : Power OFF the Printer and remove the Formatter and install the HPGL/2 Accessory Card

Code erreur : 05:10
Problème : Formatter not detected. Formatter failure.
Observation : Power OFF the Printer and reseat the Formatter.

Code erreur : 05:11
Problème : Formatter not detected.
Observation : Power OFF the Printer and reconnect the Formatter.

Code erreur : 08:11
Problème : Front Panel cannot be detected.
Observation : Reconnect the Front Panel.

Code erreur : 11:11
Problème : Trailing Cable badly connected.
Observation : Reconnect the Trailing Cable correctly.

Code erreur : 11:13
Problème : Problem with setting the voltage of the Printheads.
Observation : Check that the Trailing Cable is connected correctly at both ends. Replace the Trailing Cable Replace the Carriage Assembly

Code erreur : 12:11
Problème : A short detected in the Carriage Assembly.
Observation : Remove ALL the Printheads and clean the flex contacts on the Printheads and in the Carriage Assembly. Replace ALL the Printheads. Replace the Carriage Assembly

Code erreur : 21:10
Problème : Service Station failure. The possible cause could be: 1. The steps counted by the Service Station motor are not consistent with the expected length of the current movement. 2. The Aerosol Fan has reached its maximum current limit. 3. The Service Station motor has shutdown because of blockage.
Observation : Replace the Service Station/Aerosol Fan Assembly

Code erreur : 21:11
Problème : Service Station cannot be detected or the Service Station is badly adjusted.
Observation : Reconnect the Service Station Assembly. Reposition the Service Station trip lever.

Code erreur : 22:10
Problème : Ink Supply Station failure.
The possible cause could be: 1. Reading, writing or initializing the backup EEROM failed. 2. One of the out-of-ink sensors (located in the Ink Supply Station) is not reporting what it should during the initializing process while depressurizing.
Observation : Replace the Ink Supply Station

Code erreur : 41:10
Problème : Paper-Axis Motor failure
Observation : Replace the Paper-Axis Motor

Code erreur : 41:13
Problème : Error in the Paper-Axis Motor Encoder quadrature.
Observation : Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code continues, replace the Paper-Axis Motor

Code erreur : 42:10
Problème : Scan-Axis Motor failure.
Observation : Replace the Scan-Axis Motor

Code erreur : 43:10
Problème : Vacuum Fan failure.
Observation : Replace the Vacuum Fan

Code erreur : 43:11
Problème : Vacuum Fan not detected.
Observation : Reconnect the Vacuum Fan.

Code erreur : 56:10
Problème : Drive Roller Encoder Sensor error.
Observation : Replace the Drive Roller Encoder Sensor If the problem persists, replace the Encoder Disk Assembly.

Code erreur : 56:13
Problème : Error in the Drive Roller Encoder Sensor quadrature.
Observation : Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code continues, replace the Drive Roller Encoder Sensor

Code erreur : 61:04
Problème : Firmware Error.
Observation : Switch the Printer Off and wait a few minutes. Switch the Printer
On again and check if the Error Code has disappeared.
If the Error Code reappears, check for a new Firmware release.

Code erreur : 61:05
Problème : Error Processing Job.
Observation : • Switch the Printer Off and wait a few minutes. Switch the Printer On again and resend the file that you were trying to print. • If the Error Code reappears after resending the file, then try generating the file again and try to print again.

Code erreur : 64:04
Problème : Firmware Error (USB Port).
Observation : • Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. • If the Error Code reappears, check for a new Firmware release.

Code erreur : 71:04
Problème : Problem allocating Memory
Observation : • Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. • If the Error Code reappears, check for a new Firmware release.

Code erreur : 71:06
Problème : Out of Memory problem.
Observation : • Look on your computer screen for error messages; some drivers allow you to choose a different printing mode and attempt to send the file again. If necessary, select Send Job as a Bitmap in the driver's Troubleshooting menu (Services tab). This may slow down print speed. • If the problem persists, you can install extra memory on the HPGL/2 Accessory Card in your printer.

Code erreur : 72:04
Problème : Problem in the Scan-Axis (Firmware Error).
Observation : • Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. • If the Error Code reappears, check for a new Firmware release.

Code erreur : 73:04
Problème : Servo Error.
Observation : • Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. • If the Error Code reappears, check for a new Firmware release. • If the new Firmware release does not solve the problem then replace the Electronics Module

Code erreur : 79:04
Problème : Firmware Error.
Observation : • Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. • If the Error Code reappears, check for a new Firmware release.

Code erreur : 81:01
Problème : Paper-Axis shutdown.
Observation : Perform the Paper Advance Test. If the problem persists, replace the Encoder Disk Assembly.

Code erreur : 81:11
Problème : Paper-Axis shutdown (during the Paper Advance test).
Observation : Perform the Paper Advance Test. If the problem persists, replace the Encoder Disk Assembly.

Code erreur : 85:10
Problème : Paper-Axis Encoder error.
The Drive Roller Encoder Sensor cannot find the zero position of the Encoder Disk.
Observation : Replace the Drive Roller Encoder Sensor If the Error Code continues, replace the Drive Roller

Code erreur : 86:01
Problème : Carriage-Axis shutdown.
Observation : Too much friction in the Slider Rod. Enter the Printer Information utility and check the Scan-Axis usage. If the percentage is close to 100%, then lubricate the Slider Rod .The Carriage is bumping into the Service Station. If the carriage is stuck at the right hand side of the Printer and cannot be moved out to the center of the Print Platen it is because the Service Station cannot uncap the Printheads. In this case replace the Service Station/Aerosol Fan Assembly Perform the Carriage Movement test

Code erreur : 86:11
Problème : Carriage-Axis shutdown (during the Carriage Movement test).
Observation : Too much friction in the Slider Rod. Enter the Printer Information utility and check the Scan-Axis usage. If the percentage is close to 100%, then lubricate the Slider Rod .The Carriage is bumping into the Service Station. If the carriage is stuck at the right hand side of the Printer and cannot be moved out to the center of the Print Platen it is because the Service Station cannot uncap the Printheads. In this case replace the Service Station/Aerosol Fan Assembly Perform the Carriage Movement test

Code erreur : 86:13
Problème : Carriage-Axis shutdown (Firmware Error).
Observation : Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code reappears, check for a new Firmware release.

Code erreur : 87:13
Problème : Unable to read the Carriage Encoder Sensor.
Observation : Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code continues, replace the Carriage Assembly or the Encoder Strip.

Code erreur : 93:10
Problème : Ink System startup failed
Observation : Check for a leak in the Printer. If a leak is evident (there is ink on Printer components), replace the Ink Supply Tubes Perform the Prime Tubes utility and check how long it takes to complete the procedure. If it takes too long to complete the procedure and there is no leak in the Printer, then replace the Ink Cartridges. If it takes a short time to complete the procedure, then replace the Ink Supply Tubes.

NOMENCLATURE DES PIÈCES DÉTACHÉES

Part Number (P/N) : C7770-60290
Pièce : 42- tube guide (service assy) - RC

Part Number (P/N) : C7770-60283
Pièce : 42- tube guide (service assy), Part C7770-60283 is no longer supplied. Please order the replacement, C7770-60290

Part Number (P/N) : C7770-60303
Pièce : BACK PLATEN 42- (SVC) - RC

Part Number (P/N) : C7770-60155
Pièce : BACK PLATEN 42SV, Part C7770-60155 is no longer supplied. Please order the replacement, C7770-60303

Part Number (P/N) : C7770-67001
Pièce : Basket Hydra 42 Service

Part Number (P/N) : C7770-60014
Pièce : Belt 60in for 42in carriage assembly

Part Number (P/N) : C7770-60023
Pièce : Bin 42, flint grey

Part Number (P/N) : C7770-60148
Pièce : BIN FLINT 42- SV, Part C7770-60148 is no longer supplied. Please order the replacement, CH337-67003

Part Number (P/N) : CH336-67001
Pièce : CARES08 FORMATTER SVC

Part Number (P/N) : C7769-69376
Pièce : CARRIAGE SV-RC (EMEA ONLY)

Part Number (P/N) : C7769-60413
Pièce : COVER WHITE (SVC) - RC

Part Number (P/N) : C7769-60169
Pièce : CUTTER BUSHNG SV

Part Number (P/N) : C7770-60017
Pièce : CUTTER GDE 42 SV, Part C7770-60017 is no longer supplied. Please order the replacement, C7770-60322

Part Number (P/N) : C7770-60322
Pièce : Cutter Guide 42in SVC Hydra

Part Number (P/N) : C7769-60163
Pièce : CUTTER SV, Part C7769-60163 is no longer supplied. Please order the replacement, C7769-60390

Part Number (P/N) : C7769-60390
Pièce : CUTTER SVC - RC

Part Number (P/N) : C7769-60167
Pièce : DEFLECTOR KIT SV, Part C7769-60167 is no longer supplied. Please order the replacement, C7769-60283

Part Number (P/N) : C7769-60283
Pièce : DEFLECTOR KIT SVC

Part Number (P/N) : C7769-90221
Pièce : DesignJet 500/800 Series

Part Number (P/N) : C7769-90217
Pièce : DJ 500/800/PS Training KIT

Part Number (P/N) : C7770-60289
Pièce : DRIVE ROLLER 42 SV - RC

Part Number (P/N) : C7770-60260
Pièce : DRIVE ROLLER KIT 42, Part C7770-60260 is no longer supplied. Please order the replacement, C7770-60289

Part Number (P/N) : C7770-60157
Pièce : DRV ROLLER 42 SV, Part C7770-60157 is no longer supplied. Please order the replacement, C7770-60289

Part Number (P/N) : C7769-60164
Pièce : DUMMY PEN KIT SV

Part Number (P/N) : C7779-69263
Pièce : ELECT MODULE ASSY SV - RC

Part Number (P/N) : C7770-60013
Pièce : ENCODER ST 42 SV

Part Number (P/N) : C7770-60031
Pièce : FOOT BRACE HY 42- SVC, Part C7770-60031 is no longer supplied. Please order the replacement, CH337-67003

Part Number (P/N) : C7770-60022
Pièce : FOOT SV

Part Number (P/N) : C7769-60382
Pièce : Front Panel SV- RC

Part Number (P/N) : C7769-60161
Pièce : FRONT PANEL SV, Part C7769-60161 is no longer supplied. Please order the replacement, C7769-60382

Part Number (P/N) : C7769-69441
Pièce : GL-2 AND RTL FORMATTER

Part Number (P/N) : C7770-60267
Pièce : HARNESS CB SRV KIT 42

Part Number (P/N) : C6775A
Pièce : HP Colorfast Adhesive Vinyl, 36-

Part Number (P/N) : C6787A
Pièce : HP LF Banners with Tyvek(R) 914mm/36-

Part Number (P/N) : C6559B
Pièce : HP LF Coated Paper 42-x150 ft 98 gsm

Part Number (P/N) : C6030C
Pièce : HP LF Heavyweight Coated Paper, 36-

Part Number (P/N) : C6569C
Pièce : HP LF Heavyweight Coated Paper, 42-

Part Number (P/N) : C6565A
Pièce : HP LF High-Gloss Photo Paper 42-x100 ft

Part Number (P/N) : C6563A
Pièce : HP LF Semi-Gloss Photo Paper 42-x100 ft

Part Number (P/N) : C6771A
Pièce : HP LF Studio Canvas, 36- (35 ft/10.7m)

Part Number (P/N) : C4810A
Pièce : HP NO. 11 Black Printhead

Part Number (P/N) : C4811A
Pièce : HP No. 11 Cyan Printhead

Part Number (P/N) : C4812A
Pièce : HP No. 11 Magenta Printhead

Part Number (P/N) : C4813A
Pièce : HP No. 11 Yellow Printhead

Part Number (P/N) : C7769-60373
Pièce : Ink Supp St SV - RC

Part Number (P/N) : C7769-60148
Pièce : INK SUPP ST SV, Part C7769-60148 is no longer supplied. Please order the replacement, C7769-60373

Part Number (P/N) : C7770-60286
Pièce : Ink Tubes Assy 42 SV - RC

Part Number (P/N) : C7770-60251
Pièce : INK TUBES ASSY 42 SV, Part C7770-60251 is no longer supplied. Please order the replacement, C7770-60286

Part Number (P/N) : C7770-60016
Pièce : INTRCN CBL 42 SV, Part C7770-60016 is no longer supplied. Please order the replacement, C7770-60267

Part Number (P/N) : C7769-60170
Pièce : LE BRACKT KIT SV, Part C7769-60170 is no longer supplied. Please order the replacement, C7769-60409

Part Number (P/N) : C7769-60409
Pièce : LEFT END BRACKET CUTTER GDE KIT - RC

Part Number (P/N) : C7770-60018
Pièce : LEG HW KIT SV

Part Number (P/N) : C7770-60021
Pièce : LEG SV

Part Number (P/N) : C7769-60379
Pièce : Media Sensor SV - RC

Part Number (P/N) : C7769-60168
Pièce : MEDIA SENSOR SV, Part C7769-60168 is no longer supplied. Please order the replacement, C7769-60379

Part Number (P/N) : C7769-60377
Pièce : Paper Motor SV - RC

Part Number (P/N) : C7769-60152
Pièce : PAPER MOTOR SV, Part C7769-60152 is no longer supplied. Please order the replacement, C7769-60377

Part Number (P/N) : CH336-67014
Pièce : Pegasus Power Supply Assy ES

Part Number (P/N) : CH336-67012
Pièce : Pegasus Power Supply Assy ES-SV, Part CH336-67012 is no longer supplied. Please order the replacement, CH336-67014

Part Number (P/N) : C7770-60015
Pièce : PINCH MECH 42 SV

Part Number (P/N) : C7769-60387
Pièce : POWER ASSY SV - RC

Part Number (P/N) : C7769-60145
Pièce : POWER SUPPLY SV, Part C7769-60145 is no longer supplied. Please order the replacement, C7769-60387

Part Number (P/N) : C7770-60250
Pièce : PREV MAINTENANCE KIT 42, Part C7770-60250 is no longer supplied. Please order the replacement, C7770-60287

Part Number (P/N) : C7770-60276
Pièce : PREV MAINTENANCE KIT 42, Part C7770-60276 is no longer supplied. Please order the replacement, C7770-60287

Part Number (P/N) : C7770-60287
Pièce : Preventive Maintenance Kit 42 - RC

Part Number (P/N) : C7769-60118
Pièce : PRNT OVERLAY (Japanese)

Part Number (P/N) : C7769-60120
Pièce : PRNT OVERLAY C

Part Number (P/N) : C7769-60111
Pièce : PRNT OVERLAY E

Part Number (P/N) : C7769-60115
Pièce : PRNT OVERLAY F

Part Number (P/N) : C7769-60114
Pièce : PRNT OVERLAY G

Part Number (P/N) : C7769-60117
Pièce : PRNT OVERLAY I

Part Number (P/N) : C7769-60112
Pièce : PRNT OVERLAY K

Part Number (P/N) : C7769-60119
Pièce : PRNT OVERLAY P

Part Number (P/N) : C7769-60116
Pièce : PRNT OVERLAY S

Part Number (P/N) : C7769-60113
Pièce : PRNT OVERLAY T

Part Number (P/N) : C7769-60156
Pièce : RH BRACKET SVC

Part Number (P/N) : C7769-60391
Pièce : RIGHT END BRACKET - RC

Part Number (P/N) : C7769-60375
Pièce : Scan Motor SV - RC

Part Number (P/N) : C7769-60146
Pièce : SCAN MOTOR SV, Part C7769-60146 is no longer supplied. Please order the replacement, C7769-60375

Part Number (P/N) : C7769-60441
Pièce : SEE C7769-60441

Part Number (P/N) : C7769-60374
Pièce : Service St SV - RC

Part Number (P/N) : C7769-60149
Pièce : SERVICE ST SV, Part C7769-60149 is no longer supplied. Please order the replacement, C7769-60374

Part Number (P/N) : C7769-60165
Pièce : SPITTOON SV

Part Number (P/N) : C4699-00016
Pièce : SPRING ENCODER

Part Number (P/N) : CH337-67003
Pièce : Stand svc kit 42 inch

Part Number (P/N) : C7770-60266
Pièce : TR. CBL/FOIL 42 AY SV, Part C7770-60266 is no longer supplied. Please order the replacement, C7770-60274

Part Number (P/N) : C7770-60274
Pièce : TRAILING 42 ASSY-SERVICE

Part Number (P/N) : C7770-60258
Pièce : TRAILING 42 AY SV

Part Number (P/N) : C7770-60147
Pièce : TRAILING 42 SV

Part Number (P/N) : C7769-60160
Pièce : TRIM KIT SV

Part Number (P/N) : C7770-60153
Pièce : TUBES ASSY 42 SV, Part C7770-60153 is no longer supplied. Please order the replacement, C7770-60286

Part Number (P/N) : C7769-60407
Pièce : VACUUM FAN

Part Number (P/N) : C7769-60150
Pièce : VACUUM FAN SV, Part C7769-60150 is no longer supplied. Please order the replacement, C7769-60407

Part Number (P/N) : C7769-60299
Pièce : WHITE LFT CVR SV

Part Number (P/N) : C7769-60158
Pièce : WHT LE COVER SV, Part C7769-60158 is no longer supplied. Please order the replacement, C7769-60413

Part Number (P/N) : C7769-60159
Pièce : WHT RE COVER SV

Part Number (P/N) : C7770-60154
Pièce : WINDOW WHT-42 SV

Part Number (P/N) : C7770-60020
Pièce : X BRACE 42 SV, Part C7770-60020 is no longer supplied. Please order the replacement, CH337-67003

 
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